Returns & Exchange

caroline c is dedicated to customer service and satisfaction.
All return requests must be made within 24 hours of receiving your order.
Please note caroline c does not offer exchange or return of product for change of mind so please shop mindfully.
If you are not happy with your purchase, you can return it for a credit.
We do not offer refunds or credits on our personalised products.
All products must be in the original condition and due to the nature of products being fragile please take extra care with packaging for the return freight as we won’t be able to accept a damaged product.
Send the item back to the below address, using your preferred shipping carrier. This is at your expense.
We recommend choosing a service that is trackable.
Once we have received your return, we will process your credit note.
Your credit note will be valid for 6 months from the date of issue.

caroline c
Unit 5
8-10 Avalon Parade
QLD 4220