Ordering and Shipping

At caroline c we have taken a lot of care to provide accurate product descriptions, prices and images. However all images are for illustration purposes only and shades and colours may vary slightly from the image shown. As our products are handmade, colour variations and slight imperfections may occur but this is a quality of the handmade nature, each piece is handcrafted with a lot of love and care.
We reserve the right to change or update product information and pricing at any time. Items will also be removed from the shop if stock becomes unavailable or discontinued.
We take every care when packing your order to protect it during transit so it arrives at your door in perfect condition. Should any item be damaged in transit then please contact us by email within 24 hours.
We will endeavour to despatch your order within 3 – 7 days, however from time to time there will be items that are out of stock due to higher than normal demand.
The prices listed do not include freight.
For WA and remote areas please allow additional time.
We charge a flat rate of $15.95 per order and free delivery for purchases over $100 AUD (this does not apply to all our wholesalers) and we use Aramex Couriers, they will only deliver to a physical street address, not PO boxes
Should you wish to have something shipped overseas please contact us by email for a quotation.
If your order is a gift and you require Gift Wrapping please specify at checkout.
Payment for your order can be made by Bank Transfer, Paypal or Afterpay.

Returns

caroline c is dedicated to customer service and satisfaction.
All return requests must be made within 24 hours of receiving your order.
Please note caroline c does not offer exchange or return of product for change of mind so please shop mindfully.
If you are not happy with your purchase, you can return it for a credit.
We do not offer refunds or credits on our personalised products.
All products must be in the original condition and due to the nature of products being fragile please take extra care with packaging for the return freight as we won’t be able to accept a damaged product.
Send the item back to the below address, using your preferred shipping carrier. This is at your expense.
We recommend choosing a service that is trackable.
Once we have received your return, we will process your credit note.
Your credit note will be valid for 6 months from the date of issue.
caroline c
Unit 5
8-10 Avalon Parade
Miami
QLD 4220
Australia